Privacy Policy

1. Introduction

Welcome to ai237. We are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains in plain language what personal data ai237 collects, why we collect it, how we use it, and the choices you have regarding your information. By accessing or using the ai237 website and its services, you acknowledge that you have read and understood this policy.

This policy applies to all players in Bangladesh and covers our website, mobile platform, and all associated services including cricket betting, live casino, slots, and crash games. We encourage you to read this document carefully so you fully understand your rights and our responsibilities.

2. Information We Collect

To provide you with a safe, personalised, and legally compliant betting and gaming experience, ai237 collects two broad categories of information:

Information You Provide Directly

• Full name, date of birth, and nationality — used to verify your identity and confirm you are 21 years of age or older.
• Contact details including your mobile phone number and email address — used to communicate account notifications, security alerts, and promotional updates.
• Account credentials including your chosen username and encrypted password hash — used exclusively to authenticate your session.
• Financial information including your bKash, Nagad, Rocket, or Upay mobile wallet numbers and transaction references — used to process deposits and withdrawals securely.
• Documents uploaded for KYC verification such as your National ID card or passport scan — retained only as long as required by applicable regulations.

Information Collected Automatically

• Device and browser data including IP address, device type, operating system, browser version, and screen resolution — used to optimise your platform experience and detect fraudulent activity.
• Session and gameplay data including pages visited, games played, bets placed, time spent, and session duration — used to personalise content recommendations and improve platform performance.
• Cookies and similar tracking technologies — see the Cookies section of this policy for full details on how we use these and how you can manage your preferences.

3. How We Use Your Information

ai237 processes your personal data only for specific, documented, and legitimate purposes. We do not engage in any automated decision-making or profiling that produces significant legal effects without your knowledge. The primary reasons we use your data include:

• Account registration and management — creating and maintaining your ai237 player account in good standing.
• Payment processing — securely processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Identity verification (KYC) — confirming you meet the 21+ age requirement and ensuring compliance with anti-money-laundering obligations.
• Customer support — responding to queries, resolving disputes, and delivering technical assistance to players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, and Khulna.
• Responsible Gaming monitoring — identifying patterns that may suggest problematic gambling behaviour and proactively reaching out to offer support.

4. Cookies and Tracking Technologies

ai237 uses cookies and similar technologies such as local storage and session tokens to make our platform function correctly and to improve your experience. Strictly necessary cookies are always active because they keep the site working — for example, maintaining your logged-in state and remembering your preferences during a session.

Analytical cookies help us understand which parts of the platform are most popular, how players navigate between pages, and where technical issues arise. You may adjust your cookie preferences at any time through your browser settings. Disabling non-essential cookies will not affect your ability to place bets or withdraw funds.

5. Data Sharing and Disclosure

ai237 does not sell or rent your personal data. We may share it only in the following limited circumstances:

• Trusted service providers — such as payment processors (bKash, Nagad, Rocket), IT infrastructure partners, fraud detection vendors, and KYC verification services who are contractually bound to handle your data securely and only for the purposes we specify.
• Legal obligations — when required by applicable law, court order, or governmental authority. In such cases we share only the minimum necessary data and, where legally permissible, notify you promptly.
• Fraud prevention and security — with fraud prevention agencies or other platforms when there is a reasonable suspicion of criminal activity, bonus abuse, or collusion that affects the integrity of our platform.
• Business transfers — in the unlikely event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you by email or prominent site notice before any such transfer occurs and before your data becomes subject to a different privacy policy.

6. Data Retention

ai237 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with applicable legal obligations. The specific retention periods we apply are:

Active Accounts

For as long as your account remains active, we retain all data necessary to deliver our services, resolve disputes, and maintain accurate financial records. Bangladesh Standard Time (BST, UTC+6) is used as the reference timezone for all timestamps.

Closed or Inactive Accounts

Following account closure, transaction records and KYC documents are retained for a minimum of five years in line with standard financial compliance obligations. After this period, data is securely deleted or anonymised so it can no longer be linked back to you as an individual.

Marketing Data

If you have opted in to receive promotional emails or SMS notifications, we retain your marketing preferences until you withdraw your consent. You can unsubscribe at any time by contacting our support team at [email protected].

7. Your Rights and Choices

ai237 respects your right to control your personal data. Depending on your circumstances and applicable law, you may be entitled to exercise one or more of the following rights by contacting our support team:

• Right of Access — request a copy of all personal data ai237 holds about you.
• Right to Rectification — ask us to correct any inaccurate or incomplete information in your account.
• Right to Erasure — request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to Object — object to the processing of your data for direct marketing purposes at any time, with immediate effect.
• Right to Data Portability — request your data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.

8. Data Security

ai237 applies industry-standard security controls to protect your personal data. All data transmitted between your device and our platform is encrypted using SSL/TLS technology, making it unreadable to any third party that might intercept it in transit. Sensitive fields such as passwords are stored as salted hashes — we never store your plain-text password. Our servers are protected by firewalls and regularly audited for vulnerabilities. Access to personal data is strictly limited to authorised personnel on a need-to-know basis, and all staff with data access are subject to confidentiality obligations. While no system can guarantee absolute security, we continuously invest in measures to detect, prevent, and respond to any potential data breach. In the unlikely event of a breach that affects your personal data, we will notify you without undue delay.

9. Children and Minors

ai237 is strictly an adult platform. Our services are available exclusively to players who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to anyone under the age of 21. Specific safeguards we apply include:

• Age verification is mandatory at the time of registration. No deposits or gameplay are permitted until identity and age have been confirmed.
• If we discover or are notified that a user under the age of 21 has registered and provided personal data, we will suspend the account immediately and delete all associated personal data without delay.
• Parents and guardians who suspect their minor child has created an account on ai237 should contact us immediately at [email protected] so we can investigate and take corrective action.
• We proactively promote responsible gaming resources and tools on our platform to ensure gambling remains a form of entertainment, not a risk for vulnerable individuals.

10. Third-Party Links

Our platform does not contain links to third-party websites or applications. All content and navigation on ai237 remains within our own domain. In the event that third-party integrations are added in the future, this policy will be updated to reflect how any associated data sharing is handled, and you will be notified of material changes at least 14 days in advance.

11. Changes to This Privacy Policy

ai237 reserves the right to update or modify this Privacy Policy at any time. When we make changes that are material in nature — such as altering how we collect, use, or share your data — we will notify you at least 14 days before the updated policy takes effect. Notification will be delivered via the email address registered to your account and by placing a prominent notice on the ai237 website.

Minor changes — such as clarifications, improved wording, or updated contact details — may be made without advance notice. The 'Last updated' date at the top of this page always reflects the most recent revision. Continuing to use ai237's services after a policy update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ai237 holds about you, please contact our Data Privacy team. We aim to respond to all privacy-related inquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Email: [email protected] — Please write 'Privacy Request' in the subject line so we can route your enquiry to the correct team promptly.